It was an honor to be the key note speaker for the southwestern regional Board of Pharmacy yesterday in Springfield. About 80 professionals enthusiastically learned how they can personally improve patient safety culture whether their setting is retail or hospital based. We discussed the importance of leaders "walking the walk and talking the talk” as actions speak louder than words, and then they learned from each as they shared how leaders can improve their skills. The last discussion was about the principles of high reliability – a perfect goal for pharmacists! Want to learn more? Contact the Center for Patient Safety.