Patient Safety Blog

CPS Breaks Down the AHRQ Hospital Survey On Patient Safety™ (SOPS™) 2.0

The Agency for Healthcare Research and Quality (AHRQ) released the first Hospital Survey on Patient Safety™ (SOPS™) 15 years ago. Since 2004, the survey has been translated to dozens of languages for use around the world and administered to thousands of individual staff members at hundreds of hospitals across the country. Every two years, AHRQ allows organizations to submit their data to a[...]

Courts Produce More Good News for PSOs

The patient safety work product privilege is a quiet corner of the room ... The statutes carve an exception to the presumption of free and open disclosure to facilitate a specific, carefully designed process of disclosure. If they are cautious to remain within the confines of the patient safety evaluation system (PSES), medical professionals may provide the brutally honest feedback hospitals need[...]

World Patient Safety Day 2019

The Center for Patient Safety (CPS) is excited to join the World Health Organization (WHO) campaign to recognize the first annual World Patient Safety Day! 

Center for Patient Safety Update

A Personal Note from Alex Christgen: I took over as Executive Director at the Center for Patient Safety four short years ago. During that time, our team and client list have grown, and our services have expanded. We now assist hundreds of organizations in nearly every state in the U.S., working with frontline providers and leaders. Our growth can also be expressed in increased value we bring.[...]

15 Leadership Characteristics that Support a Culture of Self-Care

In a recent blog post we shared information on ways health care organizations can strengthen a culture of self-care for staff.   In patient safety we often emphasized the importance of culture and how to improve safety culture.  As the rates and cost of staff stress and burnout seem to be on the rise, expanding the discussion of safety culture to include staff self care is critical.  One key[...]

Fostering a Culture of Self-Care

Culture is one of the most important tenants of patient safety. Health care entities are adopting many strategies to improve their culture of safety. One aspect of patient safety culture that rarely gets attention is creating a culture of self-care for staff, especially front-line staff that are in constant caring mode with patients and family, often facing “crisis” after “crisis”.

Download the 2018 Annual PSO Report

The Center for Patient Safety (CPS) is certified as a federally-designated Patient Safety Organization (PSO) in compliance with the provisions of the federal Patient Safety and Quality Improvement Act of 2005 (PSQIA).

Happy EMS Week!

Do something that counts and listen to your EMS people. A few months ago, I wrote a blog about measuring safety culture in EMS. I outlined a few points about safety culture and why surveying should be part of an agency’s readiness plan. I wanted to circle back and share a few additional thoughts as we approach EMS Week.

Nurses Week 2019

Nurse’s week is coming to an end and I would like to give a shout out to all my fellow nurses! I can honestly say I’m proud to be a nurse it’s because of all the wonderful, empathetic and exceptional nurses I know.  There are so many different areas in nursing and thankfully we all have areas in which we are gifted. 

What Gets Measured Gets Managed

Healthcare organizations are certainly not lacking data. We measure everything and anything that can move over time. We measure employee attendance, physician engagement, hand hygiene, bloodborne pathogen exposure, time to answer a call light, equipment downtime, number of falls, and the list goes on.  However, the ability to measure and review data doesn’t mean we’re always measuring the right[...]